Terms and Conditions

Effective Date: 22 March 2025

Welcome to supernaturalplus.com (“we”, “us”, or “our”). By accessing or using this website, creating an account, or purchasing from us, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Use of Our Website

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or guardian. You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the website.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Account Registration

To make purchases or access certain features, you may be required to register an account. When creating an account, you agree to:

• Provide accurate, current, and complete information

• Keep your login credentials confidential

• Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

3. Orders and Payments

Product Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product details at any time without notice.

Order Confirmation

After placing an order, you will receive an order confirmation email. This does not signify acceptance of your order. We reserve the right to cancel or decline your order at any time before shipping.

Pricing

Prices are listed in your local currency and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without notice.

Payments

We accept payment via secure third-party payment processors. By submitting payment information, you represent that you are authorized to use the selected payment method.

4. Shipping and Delivery

We aim to ship orders promptly, but delivery times are estimates and not guaranteed. Shipping costs and timelines are displayed at checkout. You are responsible for providing accurate shipping information. Risk of loss transfers to you upon delivery.

5. Returns and Refunds

Please refer to our [Returns and Refunds Policy] for full details. In general:

• Returns must be made within 7 days of receipt

• Products must be unopened, unused, and in original condition

• Refunds will be issued to the original payment method once we receive and inspect the returned item

6. Intellectual Property

All content on this site—including text, graphics, logos, images, and product names—is owned by or licensed to Supernatural Plus and protected by copyright and trademark laws. You may not use any content without our express written permission.

7. User Conduct

You agree not to:

• Use the site for unlawful or harmful purposes

• Attempt to gain unauthorized access to the site or servers

• Transmit any viruses, malware, or other harmful code

• Use automated systems to access the site without permission

8. Limitation of Liability

To the fullest extent permitted by law, Supernatural Plus shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability shall not exceed the amount you paid for the product.

9. Privacy

Your use of the website is also governed by our [Privacy Policy], which describes how we collect, use, and protect your personal information.

10. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of those sites. You access them at your own risk.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes indicates your acceptance of those changes.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., Hong Kong, without regard to its conflict of law rules.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: hello@supernaturalplus.com.

Phone: +852 7075 9215

Address: G/F, 19 PRINCE'S TERRACE, MID-LEVELS, HONG KONG